iSOC Level 1 Security Coordinator

Interface Systems; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Uncapped employee referral bonuses

Training provided

Job summary

Interface Systems is seeking a Level 1 iSOC Coordinator in St. Louis to monitor customer sites using advanced two-way audio/video surveillance. You will perform remote security checks and virtual tours, addressing security concerns and inbound inquiries from customers, employees, and vendors.

The role offers foundational training, growth within the iSOC levels, and a chance to contribute to protecting people and property in a fast-paced, tech-driven environment.

Qualifications

• High school diploma or GED required.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills.
• Strong active listening skills.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm under pressure.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing for vulnerabilities.
• Conduct virtual security escorts during openings/closings or upon request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity or instructions, including dispatching emergency services.
• Answer inbound calls to resolve, escalate, or support security inquiries.
• Maintain accurate records in the system of record.

Skills

Communication skills

Active listening

Customer service experience

Interpersonal skills

MS Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems is seeking a Level 1 iSOC Coordinator in St. Louis to monitor customer sites using advanced two-way audio/video surveillance. You will perform remote security checks and virtual tours, addressing security concerns and inbound inquiries from customers, employees, and vendors.

The role offers foundational training, growth within the iSOC levels, and a chance to contribute to protecting people and property in a fast-paced, tech-driven environment.