24/7 Security iSOC Dispatcher | Live Safety Ops

Interface Systems, LLC; St. Louis (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Shift differential

Performance bonus

Hiring bonus

On-site location

Training provided

Referral bonuses

Job summary

Interface Systems in St. Louis, MO seeks a Level 1 iSOC Coordinator to monitor customer sites with two-way audio/video surveillance and perform virtual security checks during openings and closings.

You will handle inbound inquiries from customers, employees, and vendors, escalate issues, and maintain accurate records while training is provided and opportunities for career growth exist in our 24/7 Security Operations Center.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/or upon customer request.
• Communicate with customer locations using state-of-the-art two-way audio/video surveillance technology.
• Take appropriate action based on severity or instruction provided, including customer contact and/or dispatching emergency services such as police, fire, or medical services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system).

Skills

Customer service

Call center

Dispatch

Security

Active listening

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems in St. Louis, MO seeks a Level 1 iSOC Coordinator to monitor customer sites with two-way audio/video surveillance and perform virtual security checks during openings and closings.

You will handle inbound inquiries from customers, employees, and vendors, escalate issues, and maintain accurate records while training is provided and opportunities for career growth exist in our 24/7 Security Operations Center.