iSOC Security Dispatcher - Level 1 Coordinator

interfacesystems; St. Louis (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Uncapped employee referral bonuses

Customer focused culture

Training is provided!

Job summary

Interface Systems is seeking a Level 1 iSOC Coordinator to help protect people and property at customer locations using advanced two-way audio and video surveillance. You will perform remote checks, assist during business openings and closings, and handle inquiries from customers, employees, and vendors.

The role offers training, uncapped referral bonuses, a starting pay of $20 per hour with shift differentials, and an on-site work location in St. Louis.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system)
• *Interface offered learning courses may be necessary when pursuing further certification(s) All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

Skills

Customer service

Communication

Interpersonal skills

Security awareness

Education

High school diploma or GED

Job description

Interface Systems is seeking a Level 1 iSOC Coordinator to help protect people and property at customer locations using advanced two-way audio and video surveillance. You will perform remote checks, assist during business openings and closings, and handle inquiries from customers, employees, and vendors.

The role offers training, uncapped referral bonuses, a starting pay of $20 per hour with shift differentials, and an on-site work location in St. Louis.