iSOC Security Dispatcher — Level 1

Interface Systems, LLC; St. Louis (MO); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Shift differential

New hire bonus

Monthly performance bonus

Job summary

Interface Systems, LLC in St. Louis, MO seeks a Level 1 iSOC Coordinator to monitor customer sites using two-way audio/video surveillance and conduct virtual security tours.

You'll respond to inquiries from customers, employees, and vendors, escalate issues, and coordinate appropriate actions including dispatching emergency services when needed. Training is provided and starting pay is $20/hour with shift differentials.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system).

Skills

Customer service

Communication

Active listening

MS Office

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems, LLC in St. Louis, MO seeks a Level 1 iSOC Coordinator to monitor customer sites using two-way audio/video surveillance and conduct virtual security tours.

You'll respond to inquiries from customers, employees, and vendors, escalate issues, and coordinate appropriate actions including dispatching emergency services when needed. Training is provided and starting pay is $20/hour with shift differentials.