On-site iSOC Coordinator: Live Security Monitor

Interface Systems, LLC; St. Louis (MO); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Shift differential

Training provided

Referral bonuses

New hire bonus

Job summary

Interface Systems, LLC is seeking a Part-Time iSOC Coordinator in St. Louis, MO to monitor customer locations using advanced two-way audio/video surveillance and conduct virtual tours.

This role serves as a primary contact for inquiries and supports security and life-safety operations. You will perform remote checks, escort customers during openings/closures, and coordinate with dispatch for emergencies, while documenting events and maintaining records in our systems.

Qualifications

• High school diploma or GED required.
• 2 years in customer service, call center, dispatch, or security preferred.
• Strong communication and interpersonal skills; maintain calm in high-pressure situations.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, observing areas for vulnerabilities.
• Conduct virtual security escorts to safeguard customers during openings/closings or on customer request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take appropriate action including escalation or dispatch of emergency services when needed.
• Answer inbound calls to assist with security and system-related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation in the automation system.

Skills

Customer service experience

Call center

Excellent communication

Active listening

MS Office

Calm under pressure

Education

High school diploma or GED equivalent

Tools

Video surveillance software

Automation software integrations

Job description

Interface Systems, LLC is seeking a Part-Time iSOC Coordinator in St. Louis, MO to monitor customer locations using advanced two-way audio/video surveillance and conduct virtual tours.

This role serves as a primary contact for inquiries and supports security and life-safety operations. You will perform remote checks, escort customers during openings/closures, and coordinate with dispatch for emergencies, while documenting events and maintaining records in our systems.