iSOC Coordinator - Security & Dispatch (Level 1)

Interface Systems; St. Louis (MO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Hiring bonus $500

Monthly performance bonus up to $100

Shift differential program

Job summary

Interface Systems is seeking a Level 1 iSOC Coordinator to oversee remote security checks and virtual tours at customer locations. You will handle inbound inquiries, document incidents, and coordinate with emergency services when needed.

The role emphasizes customer service, communication, and calm problem-solving in a fast-paced, tech-driven environment. Starting at $20/hour with shift differentials and bonus programs, this on-site position in Saint Louis offers training and growth through iSOC

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system).

Skills

Customer service

Active listening

MS Office

Communication skills

Education

High school diploma

Job description

Interface Systems is seeking a Level 1 iSOC Coordinator to oversee remote security checks and virtual tours at customer locations. You will handle inbound inquiries, document incidents, and coordinate with emergency services when needed.

The role emphasizes customer service, communication, and calm problem-solving in a fast-paced, tech-driven environment. Starting at $20/hour with shift differentials and bonus programs, this on-site position in Saint Louis offers training and growth through iSOC