iSOC Coordinator: 24/7 Virtual Security Monitoring

Interface Systems; Ascalon (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Shift differential

Performance monthly bonus

Referral bonuses

On-site location

Job summary

Interface Systems is seeking an iSOC Coordinator to perform remote security checks and guided virtual tours of customer locations. You will monitor two-way audio/video systems, verify responses, and ensure life safety across Level 1 operations, while serving as the primary contact for customers, employees, and vendors.

The role requires strong communication, calmness under pressure, and proficiency with Office tools, with on-site shifts in a 24/7 operations center.

Qualifications

• High school diploma or GED required.
• Experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills with professionalism under pressure.

Responsibilities

• Perform remote security checks and virtual site tours.
• Handle inbound inquiries from customers, employees, and vendors.
• Dispatch emergency services when needed and coordinate with responders.
• Maintain accurate records in the system of record.
• Complete security training and comply with policies.

Skills

Customer service

Call center

Dispatch

Security operations

Active listening

Microsoft Office

Communication skills

Stress management

Education

High school diploma or GED

Tools

Two-way audio/video surveillance

Alarm monitoring software

Proprietary software

Automation software

Job description

Interface Systems is seeking an iSOC Coordinator to perform remote security checks and guided virtual tours of customer locations. You will monitor two-way audio/video systems, verify responses, and ensure life safety across Level 1 operations, while serving as the primary contact for customers, employees, and vendors.

The role requires strong communication, calmness under pressure, and proficiency with Office tools, with on-site shifts in a 24/7 operations center.