iSOC Coordinator - Real-Time Security & Incident Response

Interface Systems; St. Louis (MO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Shift flexibility

Benefits from Day 1

3 weeks vacation

10 days sick time

Referral bonuses

Training provided

Job summary

Interface Systems seeks a Level 3 iSOC Coordinator to manage real-time security events, coordinating responses with monitored sites using two-way audio/video systems. The role requires alarm verification, rapid decision‑making, and clear communication with customers and emergency services.

Training is provided. This is a full-time, on-site position with shift work, offering full benefits, vacation, and attendance bonuses.

Qualifications

• High school diploma or GED required or equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Conduct virtual security escorts to safeguard customers during business hours.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity, including contacting emergency services.
• Answer inbound calls to resolve security and system inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify and respond to alarm signals and perform video verification of alarms.
• Notify individuals per customer instructions and provide life safety support to emergency personnel.
• Manage live audio interactions during alarm events and de-escalate when needed.
• Document interactions and generate detailed reports on alarm responses and interventions.

Skills

Customer service

Communication

Active listening

De-escalation

Alarm verification

Video monitoring

Two-way audio

Rapid decision-making

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems seeks a Level 3 iSOC Coordinator to manage real-time security events, coordinating responses with monitored sites using two-way audio/video systems. The role requires alarm verification, rapid decision‑making, and clear communication with customers and emergency services.

Training is provided. This is a full-time, on-site position with shift work, offering full benefits, vacation, and attendance bonuses.