iSOC Coordinator - Real-Time Security & Incident Response

Interface Systems

St. Louis (MO)

On-site

USD 30,000 - 36,000

Full time

5 days ago
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Benefits offered by this job

Shift flexibility
Benefits from Day 1
3 weeks vacation
10 days sick time
Referral bonuses
Training provided

Job summary

Interface Systems seeks a Level 3 iSOC Coordinator to manage real-time security events, coordinating responses with monitored sites using two-way audio/video systems. The role requires alarm verification, rapid decision‑making, and clear communication with customers and emergency services.

Training is provided. This is a full-time, on-site position with shift work, offering full benefits, vacation, and attendance bonuses.

Qualifications

  • High school diploma or GED required or equivalent.
  • Two years of experience in customer service, call center, dispatch, or security roles preferred.

Responsibilities

  • Perform remote security checks and virtual tours of customer locations.
  • Conduct virtual security escorts to safeguard customers during business hours.
  • Communicate with customer locations using two-way audio/video surveillance technology.
  • Take action based on severity, including contacting emergency services.
  • Answer inbound calls to resolve security and system inquiries.
  • Maintain accurate records and documentation in the system of record.
  • Monitor, verify and respond to alarm signals and perform video verification of alarms.
  • Notify individuals per customer instructions and provide life safety support to emergency personnel.
  • Manage live audio interactions during alarm events and de-escalate when needed.
  • Document interactions and generate detailed reports on alarm responses and interventions.

Skills

Customer service
Communication
Active listening
De-escalation
Alarm verification
Video monitoring
Two-way audio
Rapid decision-making

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems seeks a Level 3 iSOC Coordinator to manage real-time security events, coordinating responses with monitored sites using two-way audio/video systems. The role requires alarm verification, rapid decision‑making, and clear communication with customers and emergency services.

Training is provided. This is a full-time, on-site position with shift work, offering full benefits, vacation, and attendance bonuses.

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