iPhone & Apple Device Repair Technician

Apple Inc.; Bethesda (MD); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical & Dental

Retirement benefits

Discounted products

Education reimbursement

Stock program

Relocation available

Job summary

Apple Inc. Bethesda is seeking a Technical Expert in Apple Retail to troubleshoot and repair iPhone and other Apple products while educating customers on repair options and Apple services. The role emphasizes empathy, product knowledge, and teamwork in a fast-paced environment.

You will work with leaders to identify recurring issues, contribute to a culture of inclusion, and uphold Apple’s standards for customer care. Shifts may include evenings and weekends based on store needs.

Qualifications

• Experience in retail or sales.
• Experience troubleshooting hardware and software in a customer service environment.

Responsibilities

• Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.
• Provide excellent service by understanding customer needs and educating on Apple products and services.
• Support repair processes and share knowledge with the team.

Skills

Retail experience

Hardware troubleshooting

Software troubleshooting

Customer service

Job description

Apple Inc. Bethesda is seeking a Technical Expert in Apple Retail to troubleshoot and repair iPhone and other Apple products while educating customers on repair options and Apple services. The role emphasizes empathy, product knowledge, and teamwork in a fast-paced environment.

You will work with leaders to identify recurring issues, contribute to a culture of inclusion, and uphold Apple’s standards for customer care. Shifts may include evenings and weekends based on store needs.