IP Implementation Consultant - Hybrid & EST Hours

Clarivate Plc; Alexandria (VA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus eligibility

401k with match

Medical and dental benefits

Paid time off

Job summary

Clarivate is seeking an Implementation Consultant to join the Intellectual Property team. You will partner with clients to deploy Clarivate software solutions, guiding implementation, adoption, and best practices while delivering an exceptional client experience.

You will manage end-to-end implementation projects, analyze requirements, and troubleshoot issues in collaboration with Product and Support teams.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• 5+ years of experience in a client implementation or client-facing role.
• Intellectual Property experience or education.
• 1+ year of Salesforce experience.

Responsibilities

• Implement, configure, and deploy solutions using Clarivate software products, utilizing technical skills and domain knowledge.
• Analyze and interpret business requirements, use cases, workflows, and data to implement appropriate solutions.
• Identify, diagnose, and troubleshoot software product issues in collaboration with Product and Support teams.
• Coordinate with cross-functional teams and stakeholders to ensure cohesive service implementation delivery.
• Provide support and knowledge sharing throughout all phases of the implementation project scope.
• Perform and document implementation tasks using defined procedures and systems.
• Contribute to the development and improvement of standard procedures.

Skills

Client-facing

Salesforce

Project coordination

Communication

Education

Bachelor's degree

Tools

IPFolio

Memotech

TIPMS

Job description

Clarivate is seeking an Implementation Consultant to join the Intellectual Property team. You will partner with clients to deploy Clarivate software solutions, guiding implementation, adoption, and best practices while delivering an exceptional client experience.

You will manage end-to-end implementation projects, analyze requirements, and troubleshoot issues in collaboration with Product and Support teams.