IP Implementation Specialist - Hybrid, Client-Facing

Clarivate Analytics US LLC; Kansas City (MO); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Clarivate is hiring an Implementation Consultant to join our Intellectual Property team. In this client-facing role, you will deploy Clarivate software solutions, guide clients through implementation and adoption, and deliver an exceptional experience.

You will manage end-to-end projects, analyze business requirements, collaborate with Product and Support, and help corporate clients maximize value from our industry-leading products.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• 5+ years of experience in a client implementation or client-facing role.
• Prior work experience as a patent paralegal or in the IP industry.

Responsibilities

• Implement, configure, and deploy solutions using Clarivate software products, utilizing technical skills and domain knowledge.
• Analyze and interpret business requirements, use cases, workflows, and data to implement appropriate solutions.
• Identify, diagnose, and troubleshoot software product issues in collaboration with Product and Support teams.
• Coordinate with cross-functional teams and stakeholders to ensure cohesive service implementation delivery.
• Provide support and knowledge sharing throughout all phases of the implementation project scope.
• Perform and document implementation tasks using defined procedures and systems.
• Contribute to the development and improvement of standard procedures.

Skills

Client implementation experience

IP industry experience

Education

Bachelor's degree or equivalent

Tools

IPFolio

Memotech

TIPMS

Job description

Clarivate is hiring an Implementation Consultant to join our Intellectual Property team. In this client-facing role, you will deploy Clarivate software solutions, guide clients through implementation and adoption, and deliver an exceptional experience.

You will manage end-to-end projects, analyze business requirements, collaborate with Product and Support, and help corporate clients maximize value from our industry-leading products.