Ion Chromatography Field Service Pro – Florida & SE US

Metrohm USA; Oregon; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision

Life & disability insurance

401(k) with company match

Tuition reimbursement

Paid vacation, sick, personal, and HOL

Job summary

Metrohm USA, Inc. is seeking a Field Service Specialist with ion chromatography expertise to service customers across Florida and parts of southern Georgia, Alabama, and South Carolina. The ideal candidate will be based in the Tampa Bay area and able to travel extensively.

You will install, repair, calibrate, certify, and maintain benchtop IC systems, providing on-site and remote support and collaborating with cross-functional teams to deliver exceptional service.

Qualifications

• BS/BA in Chemistry or closely related science required.
• 2–4 years hands-on experience repairing ion chromatography or related lab instrumentation.
• Excellent troubleshooting and communication skills.

Responsibilities

• Installations, repairs, calibrations, certifications, preventive maintenance and refresher training for benchtop IC systems.
• Support customers on-site and remotely (phone, email, Teams).
• Partner with Process Analytics teams to support IC instruments in process systems.
• Manage a dynamic schedule across a multi-state territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to ensure a seamless customer experience.

Skills

Ion Chromatography knowledge

Troubleshooting

Communication

Education

BS/BA in Chemistry

Job description

Metrohm USA, Inc. is seeking a Field Service Specialist with ion chromatography expertise to service customers across Florida and parts of southern Georgia, Alabama, and South Carolina. The ideal candidate will be based in the Tampa Bay area and able to travel extensively.

You will install, repair, calibrate, certify, and maintain benchtop IC systems, providing on-site and remote support and collaborating with cross-functional teams to deliver exceptional service.