Ion Chromatography Field Service Pro – FL & SE Travel

Metrohm USA; Montgomery (AL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Tuition reimbursement

Paid vacation, sick, personal, and hol

Holiday time

Job summary

Metrohm USA is seeking a Field Service Specialist with ion chromatography expertise to support customers in Florida and portions of southern Georgia, Alabama, and South Carolina. The ideal candidate will be based in the Tampa Bay area, with travel across a multi-state territory and on-site or remote customer support.

You will install, calibrate, and service benchtop IC systems, train customers, and collaborate with Sales and Product teams to ensure a seamless experience.

Qualifications

• BS/BA in Chemistry or closely related field.
• 2–4 years of hands‑on experience repairing ion chromatography or related laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the region.

Responsibilities

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems.
• Support customers on-site and remotely (phone, email, Teams).
• Partner with Process Analytics teams to support IC instruments in advanced process systems.
• Manage a dynamic schedule across a multi-state territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams for a seamless customer experience.

Skills

Ion Chromatography

Troubleshooting

Communication

Time management

Travel readiness

Education

BS/BA in Chemistry

Tools

Ion Chromatography instruments

Job description

Metrohm USA is seeking a Field Service Specialist with ion chromatography expertise to support customers in Florida and portions of southern Georgia, Alabama, and South Carolina. The ideal candidate will be based in the Tampa Bay area, with travel across a multi-state territory and on-site or remote customer support.

You will install, calibrate, and service benchtop IC systems, train customers, and collaborate with Sales and Product teams to ensure a seamless experience.