Investor Community Specialist

Alumni Ventures; Nashua (NH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Dental and vision plans

HSA contributions

401(k) with company match

Life and disability insurance

EAP and wellness resources

Flexible PTO

Paid parental leave

Company holidays

Job summary

Alumni Ventures in Nashua, NH, is hiring an Associate Community Manager to support our investor community and fundraising initiatives. You’ll work with Managing Partners, Community Managers, and cross-functional teams to deliver high-touch investor service, onboarding, events, and data-driven process improvements.

You’ll be eager to learn, take ownership, and grow within a collaborative, fast-paced environment, with hands-on training and direct exposure to senior leadership.

Qualifications

• 1+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment.
• Effective written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through consistently.
• Demonstrated ability to build positive relationships and provide thoughtful support to customers, or other stakeholders.
• Ability to learn and effectively use new systems, tools, and business processes.
• Interest in learning about investing, venture capital, financial markets, startups, or related business topics.

Responsibilities

• Serve as a day-to-day point of contact for prospective and existing investors.
• Respond to investor questions through email, phone, webinars, events, and other communication channels.
• Provide timely, accurate, and thoughtful support using approved resources and internal playbooks.
• Help individuals navigate Alumni Ventures' offerings, processes, and community experience.
• Build strong relationships with investors, community members, and internal stakeholders.
• Deliver a high-touch, service-oriented investor journey.
• Anticipate needs, identify issues, and resolve questions with professionalism.
• Support investor onboarding and ongoing engagement efforts.
• Collaborate closely with Managing Partners, Community Managers, and senior leaders.
• Support fundraising initiatives, fund operations, club programs, and syndication activities.
• Assist with virtual events, investor meetings, webinar preparation, and follow-up activities.
• Help ensure smooth execution of key investor engagement and operational processes.
• Track engagement activity, investor interactions, and key business metrics.
• Help maintain clean and accurate data in HubSpot and other internal systems.
• Support reporting for Community Managers, Partners, and leadership.
• Identify opportunities to improve workflows, communication, and the overall investor experience.
• Participate in special projects and cross-functional initiatives.
• Support research, process improvements, pilot programs, and team priorities.
• Take on increasing ownership as your knowledge and experience grow.

Skills

Customer success

Communication

Organization

Time management

Relationship building

Learning new systems

Investment interest

Tools

HubSpot

Salesforce

Job description

Alumni Ventures in Nashua, NH, is hiring an Associate Community Manager to support our investor community and fundraising initiatives. You’ll work with Managing Partners, Community Managers, and cross-functional teams to deliver high-touch investor service, onboarding, events, and data-driven process improvements.

You’ll be eager to learn, take ownership, and grow within a collaborative, fast-paced environment, with hands-on training and direct exposure to senior leadership.