Investor Community & Relations Associate

Alumni Ventures; Andover (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health coverage

Dental and vision plans

HSA contributions

401(k) with company match

Life and disability insurance

Flexible, unlimited PTO

11 company holidays

Job summary

Alumni Ventures is seeking an Associate Community Manager to support our investor community and gain hands-on exposure to venture capital, investor relations, and fund operations.

You’ll work at the intersection of customer success, relationship management, and investor communications, helping investors navigate AV offerings and engage with our community. This role offers mentorship, growth, and exposure to senior leadership.

Qualifications

• 1+ years in a customer-facing role such as customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment.
• Effective written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through consistently.
• Demonstrated ability to build positive relationships and provide thoughtful support to customers, or other stakeholders.
• Ability to learn and effectively use new systems, tools, and business processes.
• Interest in learning about investing, venture capital, financial markets, startups, or related business topics.

Responsibilities

• Serve as a day-to-day point of contact for prospective and existing investors.
• Respond to investor questions through email, phone, webinars, events, and other communication channels.
• Provide timely, accurate, and thoughtful support using approved resources and internal playbooks.
• Help individuals navigate Alumni Ventures' offerings, processes, and community experience.
• Build strong relationships with investors, community members, and internal stakeholders.
• Deliver a high-touch, service-oriented customer experience across the investor journey.
• Collaborate closely with Managing Partners, Community Managers, and senior leaders.
• Support fundraising initiatives, fund operations, club programs, and syndication activities.
• Assist with virtual events, investor meetings, webinar preparation, and follow-up activities.
• Help ensure smooth execution of key investor engagement and operational processes.
• Track engagement activity, investor interactions, and key business metrics.
• Help maintain clean and accurate data in HubSpot and other internal systems.
• Support reporting for Community Managers, Partners, and leadership.
• Identify opportunities to improve workflows, communication, and the overall investor experience.
• Participate in special projects and cross-functional initiatives.

Skills

Customer success

Communication skills

Organization

Prioritization

Relationship building

Learn new systems

Interest in investing

Job description

Alumni Ventures is seeking an Associate Community Manager to support our investor community and gain hands-on exposure to venture capital, investor relations, and fund operations.

You’ll work at the intersection of customer success, relationship management, and investor communications, helping investors navigate AV offerings and engage with our community. This role offers mentorship, growth, and exposure to senior leadership.