Investor Relations & Community Liaison (Onsite in Manchester)

Alumni Ventures Group; Manchester (NH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Comprehensive health coverage

Dental and vision plans

Tax-advantaged accounts

401(k) with company match

Company-paid life and disability保险

Job summary

Alumni Ventures is seeking an Investor Relations Associate to support investor communities and fundraising initiatives in a fast-paced, collaborative environment. You’ll work with Managing Partners, Community Managers, and cross-functional teams to improve investor engagement and operations.

The role blends customer success, relationship management, and financial services. Prior VC experience is not required, and candidates interested in investing and venture capital will thrive.

Qualifications

• 1+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment.
• Effective written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through consistently.
• Demonstrated ability to build positive relationships and provide thoughtful support to customers, or other stakeholders.
• Ability to learn and effectively use new systems, tools, and business processes.
• Interest in learning about investing, venture capital, financial markets, startups, or related business topics.

Responsibilities

• Serve as a day-to-day point of contact for prospective and existing investors.
• Respond to investor questions through email, phone, webinars, events, and other communication channels.
• Provide timely, accurate, and thoughtful support using approved resources and internal playbooks.
• Help individuals navigate Alumni Ventures’ offerings, processes, and community experience.
• Build strong relationships with investors, community members, and internal stakeholders.
• Deliver a high-touch, service-oriented customer experience across the investor journey.
• Anticipate needs, identify issues, and help resolve questions with professionalism and empathy.
• Support investor onboarding and ongoing engagement efforts.
• Collaborate closely with Managing Partners, Community Managers, and senior leaders.
• Support fundraising initiatives, fund operations, club programs, and syndication activities.
• Assist with virtual events, investor meetings, webinar preparation, and follow-up activities.
• Help ensure smooth execution of key investor engagement and operational processes.
• Track engagement activity, investor interactions, and key business metrics.
• Help maintain clean and accurate data in HubSpot and other internal systems.
• Support reporting for Community Managers, Partners, and leadership.
• Identify opportunities to improve workflows, communication, and the overall investor experience.
• Participate in special projects and cross-functional initiatives.
• Support research, process improvements, pilot programs, and team priorities.
• Take on increasing ownership as your knowledge and experience grow.

Skills

Customer success

Relationship management

Investor relations

Communication

Project management

Data reporting

Multitasking

Tools

HubSpot

Salesforce

Job description

Alumni Ventures is seeking an Investor Relations Associate to support investor communities and fundraising initiatives in a fast-paced, collaborative environment. You’ll work with Managing Partners, Community Managers, and cross-functional teams to improve investor engagement and operations.

The role blends customer success, relationship management, and financial services. Prior VC experience is not required, and candidates interested in investing and venture capital will thrive.