Investigations Manager: AML Risk & Team Leadership

Bank of America Corporation; Newark (DE); On-site; USD 110,000 - 180,000; Full time

Job summary

Bank of America is seeking an Investigations Manager to lead a team of Investigations Analysts, overseeing quality, productivity, and risk management while ensuring adherence to regulatory requirements and enterprise standards. The role balances operational performance with employee development and collaboration with multiple stakeholders.

The candidate will supervise investigations, guide escalation decisions, review findings for accuracy, and support timely SAR submissions to regulators.

Qualifications

• Proven leadership to coach and motivate a team.
• Strong verbal and written communication.
• Excellent analytical and problem-solving abilities.
• Risk-based decision making in fast-paced environments.
• Ability to manage multiple priorities.

Responsibilities

• Lead and develop a team of investigators to meet production, quality, and service level expectations.
• Guide complex investigations, suspicious activity assessments, and escalation decisions.
• Review investigative findings to ensure documentation is accurate, thorough, and compliant with regulatory and enterprise requirements.
• Support the timely and accurate completion of SARs for submission to regulators and/or law enforcement.
• Monitor team performance and drive accountability for quality, productivity, and risk management standards.
• Conduct quality reviews and provide coaching to support employee development.
• Partner with senior leaders and business stakeholders to communicate investigative trends, risks, and case outcomes.
• Identify and implement process improvements that enhance operational efficiency and effectiveness.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Time management

Attention to detail

Collaboration

Regulatory compliance

Risk assessment

Education

CAMS certification

Tools

Case management systems

Job description

Bank of America is seeking an Investigations Manager to lead a team of Investigations Analysts, overseeing quality, productivity, and risk management while ensuring adherence to regulatory requirements and enterprise standards. The role balances operational performance with employee development and collaboration with multiple stakeholders.

The candidate will supervise investigations, guide escalation decisions, review findings for accuracy, and support timely SAR submissions to regulators.