Internal Service Advisor: Elevate Guest Experience & CSI

Asbury Automotive Group; Avondale (AZ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Stock Awards

Health insurance

401k with company match

Employee discounts

Job summary

Asbury Automotive Group in Avondale, AZ is seeking a personable Service Advisor to enhance guest experiences and grow service sales. You will be the face of the service department, answer calls, schedule appointments, present maintenance options, and ensure repairs meet manufacturer standards.

The ideal candidate has strong customer service and phone skills, reliable computer use, and a willing attitude to learn. Automotive experience is a plus.

Qualifications

• Must have excellent customer service and phone skills.
• Proven ability to use computer systems and online tools.
• Previous automotive Service Advisor experience is a plus.
• Must be at least eighteen years old and possess a valid driver’s license.
• Must be able to pass pre-employment screening (background & drug test).

Responsibilities

• Partner with the used car manager to generate a complete and accurate estimate of repair.
• Advise on care and maintenance according to manufacturer specifications.
• Establish and communicate repair completion times with customers and technicians.
• Answer incoming service calls and maintain service appointments.
• Follow warranty guidelines and ensure CSI targets are met.
• Conduct business with integrity and comply with laws and company policy.
• Handle fast-paced environment with limited supervision; perform other duties as assigned.

Skills

Customer service

Phone skills

Computer skills

Service advisor experience

Job description

Asbury Automotive Group in Avondale, AZ is seeking a personable Service Advisor to enhance guest experiences and grow service sales. You will be the face of the service department, answer calls, schedule appointments, present maintenance options, and ensure repairs meet manufacturer standards.

The ideal candidate has strong customer service and phone skills, reliable computer use, and a willing attitude to learn. Automotive experience is a plus.