Automotive Service Advisor: Elevate Experience & Growth

Asbury Automotive Group; Boise (ID); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid holidays & paid time off

Paid training

Stock Awards (select management and

Insurance and retirement plans

401k with company match

Employee discounts on parts and repair

Scholarship awards

Volunteer opportunities

Employee referral program

Job summary

Asbury Automotive Group in Boise, Idaho is seeking a Service Advisor who delivers outstanding guest experiences and promotes vehicle maintenance. You will greet customers, gather vehicle information, provide estimates, and schedule repairs while upholding CSI targets.

The ideal candidate has strong customer service, phone and computer skills, and previous automotive service advisory experience is highly preferred. This is a fast-paced, team-oriented role with opportunities for growth.

Qualifications

• Previous automotive Service Advisor experience heavily preferred.
• Must be a minimum of eighteen years of age.
• Must have a valid driver’s license.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and value of maintaining their vehicles per manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits and increased CSI
• Strictly follow warranty guidelines and procedures
• Comply with laws and company policy regarding customer information and property
• Manage in a fast paced work environment with limited supervision
• Provide excellent customer service, phone and computer skills
• Pass pre-employment screening (background & drug test)

Skills

Customer service

Communication skills

Phone skills

Computer skills

Job description

Asbury Automotive Group in Boise, Idaho is seeking a Service Advisor who delivers outstanding guest experiences and promotes vehicle maintenance. You will greet customers, gather vehicle information, provide estimates, and schedule repairs while upholding CSI targets.

The ideal candidate has strong customer service, phone and computer skills, and previous automotive service advisory experience is highly preferred. This is a fast-paced, team-oriented role with opportunities for growth.