Internal Service Advisor: Elevate Auto Guest Experience

Asbury Automotive Group; Arlington, Northern (TX, KY); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

401k with company match

Employee discounts on parts/service

Job summary

Asbury Automotive Group is seeking an Internal Service Advisor to strengthen customer relationships and deliver exceptional guest experiences in a high-energy dealership setting. You will present repair estimates, advise on maintenance, and coordinate with technicians to ensure timely completion and satisfaction.

The role emphasizes accurate communication, adherence to warranty guidelines, and driving CSI through proactive follow-up and top-tier service delivery.

Qualifications

• Strong customer service focus with ability to build relationships.
• Excellent communication and phone etiquette.
• Proficient with standard computer systems and software.
• Ability to work in a fast-paced dealership environment.

Responsibilities

• Present and sell needed services to the Used Car Manager with accuracy.
• Advise on vehicle care and maintenance per manufacturer specs.
• Set expectations for repair completion with customers and technicians.
• Answer service calls and schedule appointments.
• Follow-up with customers to drive repeat visits and CSI levels.

Skills

Customer service

Phone skills

Communication

Computer skills

Job description

Asbury Automotive Group is seeking an Internal Service Advisor to strengthen customer relationships and deliver exceptional guest experiences in a high-energy dealership setting. You will present repair estimates, advise on maintenance, and coordinate with technicians to ensure timely completion and satisfaction.

The role emphasizes accurate communication, adherence to warranty guidelines, and driving CSI through proactive follow-up and top-tier service delivery.