Patient Experience & Front Desk Specialist

UC Health; Olde West Chester (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

UC Health in West Chester, OH is seeking a Full Time Patient Services Representative for Internal Medicine to be the primary contact for patients as they enter, exit, or request assistance within our facilities. You will deliver patient-centered service and support front-office processes to ensure smooth visits.

The role emphasizes accurate registration, benefits verification, and respectful communication with patients and families to uphold UC Health's values.

Qualifications

• High School Diploma or GED is required.
• Associate's Degree preferred.
• 0-6 months equivalent experience required.
• 1-2 years equivalent experience preferred.

Responsibilities

• Serves as main point of contact for patients entering, leaving, or requesting assistance.
• Gives clear instructions to patients/family regarding registration and services.
• Coordinates front-office workflow and scheduling changes to ensure smooth visits.
• Assists with pre-registration, registration, insurance coordination and pre-certifications as needed.

Education

High School Diploma or GED

Associate's Degree

Job description

UC Health in West Chester, OH is seeking a Full Time Patient Services Representative for Internal Medicine to be the primary contact for patients as they enter, exit, or request assistance within our facilities. You will deliver patient-centered service and support front-office processes to ensure smooth visits.

The role emphasizes accurate registration, benefits verification, and respectful communication with patients and families to uphold UC Health's values.