Clinical Services Specialist, Internal Medicine, Various FTE Available

UC Health; Olde West Chester (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

UC Health in West Chester, OH is seeking a patient services/administrative support role to serve as an ambassador of care for patients before and after visits. The position supports clinics and providers, helping with workflows and procedures to ensure smooth scheduling and patient satisfaction.

Responsibilities include managing calendars, coordinating patient services, and entering data into the EMR. The role emphasizes strong customer service, multitasking, and teamwork within the clinic

Qualifications

• High School Diploma or GED required; Associates preferred.
• Minimum 2 years of relevant experience; 3–5 years preferred.
• Excellent customer service and multitasking abilities.
• Strong interpersonal and training capabilities.

Responsibilities

• Answer phones and direct calls to the correct person.
• Manage provider Outlook calendars and clinic scheduling.
• Communicate with patients by phone and in person about scheduling.
• Prepare charts and obtain records for upcoming clinics.
• Enter and manage data in the EMR system (EPIC).
• Support department workflows and training of new staff.

Skills

Customer service

Multitasking

Interpersonal skills

Train others

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

Outlook

EPIC EMR

Job description

Job Description

This position will serve as an ambassador of care for patients both before and after a patient visit. The position will work as a resource to help support clinics and providers. The expectation from this position is that it will support and assist in departmental workflows, processes, and procedures to maintain departmental consistency and ensure patient satisfaction throughout the clinic.

Location

West Chester, OH, United States

Qualifications

• Minimum Required: High School Diploma or GED. Preferred: Associates Degree.
• Minimum Required: 2 Years equivalent experience.
• Preferred: 3 - 5 Years equivalent experience.
• Required Skills and Knowledge:
• Excellent customer service skills.
• Ability to multitask and work independently.
• Excellent interpersonal skills.
• Ability to train others as needed.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

Responsibilities

PATIENT POPULATION - (CLINICAL ONLY)

Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.

Administration

• Answer telephone and direct to correct person if needed.
• Manage Outlook Calendar for providers within the clinic
• Communicate with patients via phone and in person regarding scheduling related matters.
• Manage office incoming mail
• Prepare charts/Obtain records for upcoming clinic
• Prepare FMLA/Disability paperwork per provider direction.
• Point of contact for ordering supplies and inventory control within the clinic.
• Training of new employees/internal transfers when needed.

Scheduling

• Schedule and coordinate patient services; this includes appointments, surgeries, tests, and other procedures as needed.
• Manage O.R. block time with providers Outlook calendar if applicable based on department guidelines.
• Conduct pre-visit screenings.
• Document and communicate cancellations and time changes
• Help review daily schedules as needed and make leadership aware if changes are needed or discrepancies identified.
• Liaison between staff and procedural areas for scheduling needs.

Data Management

• Assist providers in documenting notes, in doing orders, and prescriptions by setting up the provider in the Electronic Medical Record (EMR).
• All documents, prescriptions, and orders will be pended to the provider to review, edit, and sign off on as appropriate.
• Maintain the system to track forms for patients, date the forms upon arrival, and pull forms as needed.
• Track, obtain, and follow up on any documentation that is missing information or requires additional signatures.
• Performs audits on patient records/registration for insurance billing and compliance.

Pre-Visit Planning, Preparation, And Registration

• Verify complete and accurate patient information during registration as well as collect co-pay.
• Relay exam preparation instructions as needed.
• Place reminder calls for already scheduled patients and note any cancellations to open up additional clinic spots for incoming requests.
• Create EPIC accounts for patients.
• Complete any required documentation.
• Perform pre-authorizations and pre-certifications when needed.
• Registration, pre-registration, greeting, and sign in of patients.