Internal Medicine Patient Services Concierge

UC Health; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

UC Health is hiring a Full Time Patient Services Representative for Internal Medicine in Cincinnati, OH. The role serves as the main point of contact for patients, guiding them through the entry, exit, and assistance processes with a strong emphasis on excellent customer service and compassionate care.

The position supports patient registration, scheduling, and coordination across departments, while ensuring accurate data collection and compliance with HIPAA policies.

Qualifications

• High School Diploma or GED is required.
• Associate's Degree is preferred.
• 0–6 months of related experience is required.
• 1–2 years of related experience is preferred.

Responsibilities

• Serves as the main point of contact for patients entering, leaving, or requesting assistance within UC Health facilities.
• Interacts with patients with a focus on quality customer service and care.
• Gathers and verifies patient information; assists with registrations and scheduling.
• Explains processes and helps patients understand benefits and procedures.
• Coordinates with clinical staff to facilitate patient flow and care.
• Maintains HIPAA compliance and protects patient privacy throughout interactions.

Skills

Patient interaction

Communication skills

HIPAA compliance

Education

High School Diploma or GED

Associate's Degree (preferred)

Job description

UC Health is hiring a Full Time Patient Services Representative for Internal Medicine in Cincinnati, OH. The role serves as the main point of contact for patients, guiding them through the entry, exit, and assistance processes with a strong emphasis on excellent customer service and compassionate care.

The position supports patient registration, scheduling, and coordination across departments, while ensuring accurate data collection and compliance with HIPAA policies.