Intern, Customer Support & Success — AI-Driven Ops

Harris Computer; California (MO); On-site; USD 30,307 - 34,440; Full time

Job summary

eScholar Customer Support is seeking an intern to rotate through Customer Support, Product Management, and Customer Success. You will learn the products, assist customers, and help improve incident management and support workflows.

The role emphasizes data analysis, reporting, and collaboration with cross-functional teams, using SQL, BI tools, and Python. Training includes AI-enabled productivity tools and process improvements.

Qualifications

• Proficient in SQL and data analysis for customer support and success
• Experience with BI tools (Power BI, AWS Quicksight, Tableau) for reporting
• Familiarity with Python and cloud-hosted applications (AWS/Azure)

Responsibilities

• Collaborate with Support, Product Management, and Customer Success teams
• Provide technical support to customers and manage incidents
• Identify opportunities to improve incident intake, tracking, and reporting

Skills

SQL

AWS Quicksight

Power BI

Python

Azure cloud

Version control

SQL Server

Postgres

Oracle

Education

BA/BS degree in Computer Science or related field

Tools

SQL Server

Postgres

Oracle

Git

Job description

eScholar Customer Support is seeking an intern to rotate through Customer Support, Product Management, and Customer Success. You will learn the products, assist customers, and help improve incident management and support workflows.

The role emphasizes data analysis, reporting, and collaboration with cross-functional teams, using SQL, BI tools, and Python. Training includes AI-enabled productivity tools and process improvements.