Customer Support & Success Intern: AI-Driven Ops Rotation

Harris Computer; Town of Florida (NY); On-site; USD 30,307 - 34,440; Full time

Job summary

eScholar is seeking an exceptional intern for Customer Support / Customer Success. The role offers rotations across Customer Support, Product Management, and Customer Success to build broad product understanding and customer impact.

You will work with cross-functional teams to support customers, manage incidents, and help improve processes and tooling while exploring AI-enabled productivity enhancements.

Qualifications

• Proficiency in SQL and data analysis.
• Exposure to AI-enabled productivity tools and incident management.
• Experience or interest in education sector through internships.
• Familiarity with cloud-hosted applications (AWS/Azure).
• Strong written and verbal communication.

Responsibilities

• Collaborate with Customer Support, Product Management and Customer Success teams.
• Provide technical support and help manage incidents.
• Identify opportunities to improve incident intake, tracking and reporting.
• Assist in testing and improving support processes and workflows.
• Support customer success activities and account coordination.

Skills

SQL proficiency

Python programming

AWS/Azure cloud

Power BI/Tableau

AI tools interest

Version control

Analytical thinking

Documentation skills

Education

Pursuing BA/BS in Computer Science or related field

Tools

AWS Quicksight

Tableau

PostgreSQL

SQL Server

Job description

eScholar is seeking an exceptional intern for Customer Support / Customer Success. The role offers rotations across Customer Support, Product Management, and Customer Success to build broad product understanding and customer impact.

You will work with cross-functional teams to support customers, manage incidents, and help improve processes and tooling while exploring AI-enabled productivity enhancements.