Customer Support & Success Intern | AI & Data Ops

Harris Computer; Indiana (PA); On-site; USD 30,307 - 34,440; Part time

Job summary

eScholar is seeking a Customer Support/Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will work with cross-functional teams to learn products, assist with incident management, and help optimize processes using AI-enabled tools.

This internship emphasizes data-driven problem solving, collaboration, and hands-on experience with SQL, BI tools, and cloud platforms.

Qualifications

• Proficient in SQL and data analysis for supporting customers.
• Experience with BI tools (Power BI/Tableau) and ETL processes.
• Familiarity with cloud platforms (AWS/Azure) and AI-enabled productivity tools.
• Experience or interest in AI tools, support operations, and customer success.
• Comfort with version control and basic testing practices.
• Prior exposure to education sector internships is a plus.

Responsibilities

• Work with Customer Support, Product Management, and Customer Success to learn products and processes.
• Provide technical support to customers and manage incidents.
• Identify opportunities to improve incident intake, tracking, reporting, and knowledge capture.
• Engage in testing and improvement of support processes and tools.
• Experiment with AI-enabled tools to boost reporting and productivity.
• Assist with customer success activities, such as materials, follow-ups, and engagement tracking.
• Participate in customer success planning, including reviews and action follow-ups.
• Attend design sessions and gather end-user requirements for data pipelines and ETL improvements.
• Analyze source data for quality issues and address them in ETL routines.

Skills

SQL

Python

AI tools

Version control

Analytical thinking

Customer focus

Education

BA/BS in Computer Science or related field

Tools

AWS Quicksight

Power BI

Tableau

AWS/Azure

Git

SQL Server

PostgreSQL

Oracle

ETL knowledge

Job description

eScholar is seeking a Customer Support/Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will work with cross-functional teams to learn products, assist with incident management, and help optimize processes using AI-enabled tools.

This internship emphasizes data-driven problem solving, collaboration, and hands-on experience with SQL, BI tools, and cloud platforms.