Customer Support & Success Intern: AI, Data & Ops

Harris Computer; North Dakota; On-site; USD 46,000 - 52,000; Part time

Job summary

eScholar is offering a Customer Support/Customer Success Intern position with rotations across Customer Support, Product Management, and Customer Success. The role focuses on learning our products, customers, and internal processes while contributing to incident management and process improvements.

You will gain exposure to analytics, testing, and AI-enabled productivity tools, supporting customer success initiatives and cross-functional collaboration to drive outcomes.

Qualifications

• Pursuing a BA/BS degree in Computer Science or related field.
• Proficient in SQL.
• Experience with AWS Quicksight, Power BI, Tableau.
• Experience with Python and other programming languages.
• Experience with AWS or Azure cloud-hosted applications.
• Experience with version control and functional testing.
• Experience with SQL Server, Postgres and Oracle.
• Some prior experience with the education sector through internships.

Responsibilities

• Develop understanding of eScholar products, customers, and internal processes.
• Provide technical support and help manage incidents.
• Identify opportunities to improve incident intake, tracking and reporting.
• Participate in testing and improvement efforts for support processes and tools.
• Experiment with AI-enabled tools to improve reporting and workflow efficiency.
• Support customer success and account management activities.
• Participate in customer success planning, including reviews and adoption discussions.
• Gather end-user requirements for data pipelines and reporting.
• Analyze source data and identify data quality issues to correct in ETL routines.

Skills

SQL

Analytical thinking

Communication

Python

Problem-solving

Education

BA/BS in Computer Science or related field

Tools

AWS Quicksight

Power BI

Tableau

Python

AWS / Azure

Git

SQL Server

PostgreSQL

Oracle

Job description

eScholar is offering a Customer Support/Customer Success Intern position with rotations across Customer Support, Product Management, and Customer Success. The role focuses on learning our products, customers, and internal processes while contributing to incident management and process improvements.

You will gain exposure to analytics, testing, and AI-enabled productivity tools, supporting customer success initiatives and cross-functional collaboration to drive outcomes.