Customer Support & Success Intern | AI, Data & Ops

Harris Computer; Colorado; On-site; USD 30,000 - 34,000; Full time

Job summary

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to rotate through Customer Support, Product Management, and Customer Success. You will work with multiple teams to understand products, assist with incident management, and help improve workflows.

The role emphasizes data analysis, documentation, and interoperability across departments. Familiarity with SQL, Python, and cloud platforms will help you contribute to AI-enabled productivity efforts and customer outcomes.

Qualifications

• Pursuing a BA/BS degree in Computer Science or a related field.
• Strong SQL and data analysis skills.
• Experience with AWS or Azure cloud-hosted applications.
• Experience with AI-enabled productivity tools and support operations.
• Experience creating technical documentation.

Responsibilities

• Support incident management and customer success activities.
• Analyze source system data and identify data quality issues for ETL.
• Collaborate with cross-functional teams on product and process improvements.
• Assist in testing and improving support workflows and tools.
• Prepare customer materials and track follow-up items.

Skills

SQL proficiency

AI tools interest

Python programming

Cloud platforms (AWS/Azure)

Documentation creation

Data analysis

Collaboration

Education

BA/BS in Computer Science or related field

Tools

AWS Quicksight

Power BI

Tableau

Git / version control

Job description

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to rotate through Customer Support, Product Management, and Customer Success. You will work with multiple teams to understand products, assist with incident management, and help improve workflows.

The role emphasizes data analysis, documentation, and interoperability across departments. Familiarity with SQL, Python, and cloud platforms will help you contribute to AI-enabled productivity efforts and customer outcomes.