Customer Support & Success Intern: AI-Driven Ops

Harris Computer; Washington (District of Columbia); On-site; USD 30,307 - 34,440; Part time

Job summary

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will learn our products, work with cross‑functional teams, and gain practical experience in a fast‑paced environment.

You will support incident management, automation efforts, and account coordination, while developing technical skills in SQL, Python, and cloud applications. A BA/BS in CS or related field is preferred.

Qualifications

• Proficiency in SQL and data analysis.
• Experience with at least one analytics tool (Power BI, Tableau, or AWS Quicksight).
• Familiarity with Python and cloud-hosted applications.
• Experience writing technical documentation.
• Prior education sector internship is a plus.

Responsibilities

• Support and participate in customer support, product management, and customer success rotations.
• Assist in incident management and triage using the internal workflow system.
• Help design and improve support processes and reporting.
• Prepare customer materials and track follow‑ups for account management.
• Contribute to data pipelines, data quality checks, and ETL improvements.

Skills

SQL

AWS Quicksight

Power BI

Tableau

Python

Cloud experience

Version control

Technical documentation

Education sector work

Education

BA/BS in Computer Science or related field

Tools

SQL Server

PostgreSQL

Oracle

Job description

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will learn our products, work with cross‑functional teams, and gain practical experience in a fast‑paced environment.

You will support incident management, automation efforts, and account coordination, while developing technical skills in SQL, Python, and cloud applications. A BA/BS in CS or related field is preferred.