Customer Support & Success Intern: AI, Data & Ops

Harris Computer; Pennsylvania; On-site; USD 63,038,976 - 71,635,200; Part time

Job summary

eScholar is seeking a Customer Support / Customer Success Intern to rotate across Customer Support, Product Management, and Customer Success. You will learn products, assist with incident management, and contribute to data-driven improvements.

You will work closely with multiple teams to understand customers, help manage issues, and support account activities while gaining exposure to ETL, data quality, and analytics tooling.

Qualifications

• Proficient in SQL and database concepts.
• Experience with AWS Quicksight, Power BI, Tableau.
• Experience with Python and other programming languages.
• Experience with AWS or Azure cloud-hosted applications.
• Interest in AI-enabled productivity tools and customer success.
• Experience with version control and functional testing.
• Experience with SQL Server, Postgres and Oracle.
• Experience creating technical documentation.
• Some prior education-sector internship experience.

Responsibilities

• Collaborate with Customer Support, Product Management, and Customer Success teams to learn our products and processes.
• Provide technical support to customers and manage issues through the incident system.
• Identify opportunities to improve intake, tracking, reporting, and knowledge management.
• Support testing and continuous improvement of support workflows and tools.
• Experiment with AI tools to boost reporting and team productivity.
• Support success and account management activities, including customer materials and follow-ups.
• Participate in customer success planning, reviews, and cross-functional coordination.
• Attend design sessions and gather end-user requirements for data pipelines.
• Analyze source data and fix data quality issues in ETL processes.

Skills

SQL

AWS Quicksight

Power BI

Tableau

Python

Cloud platforms (AWS/Azure)

AI productivity tools

Version control

Functional testing

SQL Server

Postgres

Oracle

Technical documentation

Education-sector internship

Education

BA/BS in Computer Science or related field

Tools

Git

ETL tooling

Job description

eScholar is seeking a Customer Support / Customer Success Intern to rotate across Customer Support, Product Management, and Customer Success. You will learn products, assist with incident management, and contribute to data-driven improvements.

You will work closely with multiple teams to understand customers, help manage issues, and support account activities while gaining exposure to ETL, data quality, and analytics tooling.