Customer Support & Success Intern — Product & AI Ops

Harris Computer; South Dakota; On-site; USD 30,000 - 34,000; Full time

Job summary

eScholar Customer Support is offering an internship in Customer Support, Product Management, and Customer Success, with rotations to build product and support expertise.

This internship focuses on hands-on work with data, analytics, and internal tooling, including incident management, reporting, and customer materials, while exploring AI-enabled productivity tools to improve workflows.

Qualifications

• Proficient in SQL
• Experience with AWS Quicksight, Microsoft Power BI, Tableau
• Experience with Python and other programming languages
• Experience with AWS or Azure cloud-hosted applications
• Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
• Experience with version control and functional testing
• Experience with SQL Server, Postgres and Oracle
• Experience creating technical documentation
• Some prior experience with the education sector through internships

Responsibilities

• Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
• Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.
• Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
• Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
• Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
• Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
• Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
• Participate in functional and technical design sessions.
• Gather end-user requirements for data pipelines, reporting, and operational improvements.
• Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.

Skills

SQL

Python

Analytical thinking

Communication skills

Git

AI tools interest

Education

BA/BS in Computer Science or related field

Tools

AWS Quicksight

Power BI

Tableau

SQL Server

PostgreSQL

Oracle

Incident management system

Job description

eScholar Customer Support is offering an internship in Customer Support, Product Management, and Customer Success, with rotations to build product and support expertise.

This internship focuses on hands-on work with data, analytics, and internal tooling, including incident management, reporting, and customer materials, while exploring AI-enabled productivity tools to improve workflows.