Customer Support & Success Intern — AI, Data & Ops

Harris Computer; Washington (Washington County); On-site; USD 30,307 - 34,440; Full time

Job summary

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. The role emphasizes understanding our products, assisting customers, and improving processes.

The intern will work with multiple teams to manage incidents, contribute to data pipelines, and help implement AI-enabled tooling to streamline reporting, knowledge capture, and workflow efficiency.

Qualifications

• Proficient in SQL with ability to analyze and troubleshoot data flows.
• Experience with AWS Quicksight, Power BI, Tableau for data visualization.
• Proficiency in Python and another programming language is desirable.
• Experience with cloud-hosted applications (AWS/Azure).
• Interest in AI tools, support operations, and customer success processes.
• Familiarity with version control and basic testing.
• Experience with SQL Server, PostgreSQL or Oracle databases.
• Ability to create clear technical documentation.
• Previous internship in the education sector is a plus.

Responsibilities

• Work with cross-functional teams to understand products, customers and internal processes.
• Provide technical support and help manage incoming issues through incident management systems.
• Identify opportunities to improve incident intake, tracking, reporting and knowledge capture.
• Participate in testing and continuous improvement of support processes and tools.
• Experiment with AI-enabled tools to enhance reporting and team productivity.
• Support customer success and account management activities with prepared materials and follow-ups.
• Participate in customer success planning, account reviews and cross-functional coordination.
• Attend design sessions and gather end-user requirements for data pipelines and reports.
• Analyze data from source systems and address data quality issues in ETL routines.

Skills

SQL

AWS Quicksight

Power BI

Tableau

Python

AWS/Azure cloud-hosted apps

AI-enabled productivity tools

Version control

SQL Server / Postgres / Oracle

Technical documentation

Education sector internship experience

Education

BA/BS in Computer Science or related field

Tools

Git

Job description

eScholar is seeking an exceptional Customer Support/ Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. The role emphasizes understanding our products, assisting customers, and improving processes.

The intern will work with multiple teams to manage incidents, contribute to data pipelines, and help implement AI-enabled tooling to streamline reporting, knowledge capture, and workflow efficiency.