Customer Support & Success Intern - AI-Driven Ops

Harris Computer; Delaware; On-site; USD 30,307 - 34,440; Full time

Job summary

eScholar is seeking a Customer Support/ Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will work with Support, PM, and CS teams to understand products and internal processes, provide technical support, and help optimize incident workflows.

You will gain exposure to data pipelines, reporting, and AI-enabled productivity tools while supporting customer success activities and cross-functional coordination.

Qualifications

• Pursuing a BA/BS degree in CS or related field.
• Strong SQL and data analysis skills.
• Experience with BI tools (Power BI/Tableau) and cloud platforms (AWS/Azure).

Responsibilities

• Collaborate with Support, PM, and CS teams to learn product and processes.
• Provide technical support and manage incidents in the ticket system.
• Help improve incident intake, tracking, and reporting workflows.
• Assist testing and improvement of support processes and tools.
• Explore AI-enabled tools to boost reporting and productivity.
• Support customer success activities, including materials and engagement tracking.
• Participate in customer success planning and account coordination.
• Gather end-user requirements for data pipelines and reporting.
• Analyze source system data to find quality issues and fix ETL routines.

Education

BA/BS in Computer Science or related field

Tools

AWS

Azure

Power BI

Tableau

SQL Server

PostgreSQL

Oracle

Git

Job description

eScholar is seeking a Customer Support/ Customer Success Intern to participate in rotations across Customer Support, Product Management, and Customer Success. You will work with Support, PM, and CS teams to understand products and internal processes, provide technical support, and help optimize incident workflows.

You will gain exposure to data pipelines, reporting, and AI-enabled productivity tools while supporting customer success activities and cross-functional coordination.