Intermodal Collections Specialist II

Uber-Freight-4; Chicago (IL); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Company sponsored health plan

Dental and vision benefits

401k match

Performance incentive bonus program

Equity awards

Job summary

Uber Freight is seeking a Collections Specialist II (Intermodal Transportation) in Chicago, IL with a hybrid schedule. The role focuses on customer account management, billing issue resolution, and collaboration with internal teams to ensure accurate aging reports. The position is full-time and hourly, requiring at least 1 year of B2B collections experience.

The ideal candidate is organized, a strong communicator, and able to escalate issues when needed.

Qualifications

• High school diploma or GED equivalent
• At least 1 year Business to Business collections experience

Responsibilities

• Customer account assignments: Medium to complex
• Run and format daily queries using multiple company specific software/applications to show productivity increase/decrease on customer aging reports
• Create and provide account balance spreadsheet with specialized reporting parameters
• Liaison between assigned customers and internal departments to resolve billing issues and process conflicts
• Discuss invoice discrepancies/errors with billing and operations departments to form corrective action plans
• Ensure all work performed on customer’s accounts are notated daily and updated in financial system for management to review if needed
• Be a resource to Collections Specialists questions with processes, archived information locations, and applications

Skills

Intermodal/Transportation experience

Organized

Critical thinking

Problem solving

Professional demeanor

Persistance

Not afraid to escalate open issues

Education

High school diploma or GED

Tools

Google Workspace

Job description

Uber Freight is seeking a Collections Specialist II (Intermodal Transportation) in Chicago, IL with a hybrid schedule. The role focuses on customer account management, billing issue resolution, and collaboration with internal teams to ensure accurate aging reports. The position is full-time and hourly, requiring at least 1 year of B2B collections experience.

The ideal candidate is organized, a strong communicator, and able to escalate issues when needed.