Collections & Billing Specialist II

uberfreight; Chicago (IL); Hybride; USD 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health plan

Dental and vision benefits

401k match

Parental leave

Résumé du poste

Uber Freight is seeking a Collections Specialist II in Chicago to manage medium to complex customer accounts, run daily queries, and prepare balance reports.

The role is full time, hybrid, hourly, with in-office presence at 433 W Van Buren St three days a week; requires a high school diploma and at least 1 year B2B collections experience. Google Workspace and intermodal/transport experience are preferred.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year Business to Business collections experience.

Responsabilités

• Customer account assignments: Medium to complex.
• Run and format daily queries using multiple company specific software/applications to show productivity increase/decrease on customer aging reports.
• Create and provide account balance spreadsheet with specialized reporting parameters.
• Liaison between assigned customers and internal departments to resolve billing issues and process conflicts.
• Discuss invoice discrepancies/errors with billing and operations departments to form corrective action plans.
• Ensure all work performed on customer's accounts are notated daily and updated in financial system for management to review if needed.
• Be a resource to Collections Specialists questions with processes, archived information locations, and applications

Connaissances

Organized

Critical thinker

Problem solver

Polite

Professional

Assertive

Persistent

Google Workspace

Intermodal experience

Transportation experience

Formation

High school diploma or GED

Outils

Google Workspace

Description du poste

Uber Freight is seeking a Collections Specialist II in Chicago to manage medium to complex customer accounts, run daily queries, and prepare balance reports.

The role is full time, hybrid, hourly, with in-office presence at 433 W Van Buren St three days a week; requires a high school diploma and at least 1 year B2B collections experience. Google Workspace and intermodal/transport experience are preferred.