Collections Specialist II (Intermodal Transportation)

Uber Freight; Chicago (IL); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health plan

Dental & vision

401k match

Disability coverage

Life insurance

Equity awards

Job summary

Uber Freight in Chicago, IL is seeking a Collections Specialist II (Intermodal Transportation) to manage medium to complex customer accounts and resolve billing issues within a hybrid work model. The role requires coordinating with billing and operations to correct discrepancies and ensuring timely updates in the financial system.

The position is full-time, hourly, with a regular Monday–Friday schedule and a requirement to be in the Chicago office several days per week.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year business-to-business collections experience.

Responsibilities

• Assign and manage customer accounts with medium to complex issues.
• Run daily queries to monitor customer aging reports and productivity.
• Create balance spreadsheets with reporting parameters.
• Liaise between customers and internal departments to resolve billing issues.
• Discuss invoice discrepancies with billing and operations to plan corrective actions.
• Update financial system daily with account notes for management review.
• Assist other Collections Specialists with processes and documentation.

Skills

Customer service

Billing issues

Problem solving

Intermodal experience

Education

High school diploma or GED

Tools

Google Workspace

Job description

Collections Specialist II (Intermodal Transportation)

Chicago, IL 60607, United States

Schedule: Full Time

Job Type: Hybrid

Salary Type: Hourly

About the Role

The Collections Specialist II position is a key customer service and internal support role within Uber Freight. This is a full time, hourly, individual contributor position. Work schedule will be Monday - Friday 8am - 5pm and w ill work at least 3 days per week in our Chicago office on 433 W Van Buren Street.

What the Candidate Will Do

• Customer account assignments: Medium to complex
• Run and format daily queries using multiple company specific software/applications to show productivity increase/decrease on customer aging reports
• Create and provide account balance spreadsheet with specialized reporting parameters
• Liaison between assigned customers and internal departments to resolve billing issues and process conflicts
• Discuss invoice discrepancies/errors with billing and operations departments to form corrective action plans
• Ensure all work performed on customer’s accounts are notated daily and updated in financial system for management to review if needed
• Be a resource to Collections Specialists questions with processes, archived information locations, and applications

Basic Qualifications

• High school diploma or GED equivalent
• At least 1 year Business to Business collections experience

Preferred Qualifications

• Experience with Google Workspace
• Intermodal or Transportation experience
• Organized, critical thinker and problem solver
• Polite, professional, assertive and persistent
• Not afraid to escalae open issues

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

• company sponsored health plan
• dental and vision benefits
• 401k match
• financial and mental wellness benefits
• parental leave
• short- and long-term disability coverage
• life insurance
• performance or sales incentive bonus program
• participation in Uber Freight equity awards
• other types of compensation depending upon the role

• Illinois: The range for this role is: $19.09 to $23.27 per hour.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Uber Freight’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.