Collections Specialist II (Intermodal Transportation)

uberfreight; Chicago (IL); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health plan

Dental and vision benefits

401k match

Parental leave

Job summary

Uber Freight is seeking a Collections Specialist II in Chicago to manage medium to complex customer accounts, run daily queries, and prepare balance reports.

The role is full time, hybrid, hourly, with in-office presence at 433 W Van Buren St three days a week; requires a high school diploma and at least 1 year B2B collections experience. Google Workspace and intermodal/transport experience are preferred.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year Business to Business collections experience.

Responsibilities

• Customer account assignments: Medium to complex.
• Run and format daily queries using multiple company specific software/applications to show productivity increase/decrease on customer aging reports.
• Create and provide account balance spreadsheet with specialized reporting parameters.
• Liaison between assigned customers and internal departments to resolve billing issues and process conflicts.
• Discuss invoice discrepancies/errors with billing and operations departments to form corrective action plans.
• Ensure all work performed on customer's accounts are notated daily and updated in financial system for management to review if needed.
• Be a resource to Collections Specialists questions with processes, archived information locations, and applications

Skills

Organized

Critical thinker

Problem solver

Polite

Professional

Assertive

Persistent

Google Workspace

Intermodal experience

Transportation experience

Education

High school diploma or GED

Tools

Google Workspace

Job description

Schedule: Full Time

Job Type: Hybrid

Salary Type: Hourly

Req # 3434

About the Role

The Collections Specialist II position is a key customer service and internal support role within Uber Freight. This is a full time, hourly, individual contributor position. Work schedule will be Monday - Friday 8am - 5pm and w ill work at least 3 days per week in our Chicago office on 433 W Van Buren Street.

What the Candidate Will Do

• Customer account assignments: Medium to complex
• Run and format daily queries using multiple company specific software/applications to show productivity increase/decrease on customer aging reports
• Create and provide account balance spreadsheet with specialized reporting parameters
• Liaison between assigned customers and internal departments to resolve billing issues and process conflicts
• Discuss invoice discrepancies/errors with billing and operations departments to form corrective action plans
• Ensure all work performed on customer's accounts are notated daily and updated in financial system for management to review if needed
• Be a resource to Collections Specialists questions with processes, archived information locations, and applications

Basic Qualifications

• High school diploma or GED equivalent
• At least 1 year Business to Business collections experience

Preferred Qualifications

• Experience with Google Workspace
• Intermodal or Transportation experience
• Organized, critical thinker and problem solver
• Polite, professional, assertive and persistent
• Not afraid to escal

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Illinois: The range for this role is: $19.09 to $23.27 per hour.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com .

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice .

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.