Interim Store Lead: Customer WOW & Store Ops

Five Below; Springfield (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Five Below is seeking an Interim Support Lead to assist with front-end operations, cash handling, merchandising, store cleanliness, safety and customer service excellence at our New Jersey location.

As Manager on Duty, you will oversee daily operations, train crew, drive sales and partner with the leadership team on merchandising procedures and performance improvements. This is a temporary role starting at $16.42 per hour.

Qualifications

• High School graduate or equivalent is required.
• College experience preferred.

Responsibilities

• Ensures all crew members are WOW-ing the Customer through personal contact.
• Trains the crew on the BEST customer service experience to ensure fast, friendly checkout.
• Oversees daily activities of store associates and ensures excellent customer service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Acts as Manager on Duty, taking full responsibility for store operations, staff, and issues.
• Manages opening/closing procedures, cash security, doors, alarms, and daily operations.
• Supports onboarding and ongoing training of associates on store policies and product knowledge.
• Drives store sales and controls expenses through merchandising and staff performance improvements.
• Partners with store leadership on merchandising procedures and world recovery.
• Performs store maintenance duties including cleaning and stock room management.

Skills

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Poise under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking an Interim Support Lead to assist with front-end operations, cash handling, merchandising, store cleanliness, safety and customer service excellence at our New Jersey location.

As Manager on Duty, you will oversee daily operations, train crew, drive sales and partner with the leadership team on merchandising procedures and performance improvements. This is a temporary role starting at $16.42 per hour.