Interim Store Lead: Drive WOW Customer Experience

Five Below; Jersey City (NJ); Sur place; USD 19 000 - 27 000; Temps partiel

Avantages offerts par ce poste

Employee discount

Career growth opportunities

Résumé du poste

Five Below is seeking an Interim Support Lead in Jersey City to guide store operations and customer experience. You will balance front-end duties, cash management, merchandising, and safety while training associates and acting as Manager on Duty during shifts.

The role offers temporary leadership exposure, responsibility for opening/closing, and opportunities to drive sales while supporting the store leadership team.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsabilités

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Connaissances

Management experience

Verbal and written communication

Multi-tasking

Creativity

Composure under pressure

Formation

High School Diploma or equivalent

College experience preferred

Description du poste

Five Below is seeking an Interim Support Lead in Jersey City to guide store operations and customer experience. You will balance front-end duties, cash management, merchandising, and safety while training associates and acting as Manager on Duty during shifts.

The role offers temporary leadership exposure, responsibility for opening/closing, and opportunities to drive sales while supporting the store leadership team.