Interim Store Lead: Customer Experience & Ops

Five Below, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 15,000 - 18,000; Full time

Job summary

Five Below, Inc. in Philadelphia seeks an Interim Support Lead to guide front-end operations and deliver outstanding customer service. You will supervise store associates, manage cash and safety procedures, and support the leadership team on daily activities.

The role provides exposure to management responsibilities, with a focus on sales, merchandising, and customer experience during peak periods. Prior supervisory experience is valued, with a strong emphasis on teamwork and flexibility.

Qualifications

• High School diploma or equivalent required.
• College experience preferred but not mandatory.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure customers have a WOW shopping experience.
• Train crew on BEST customer service practices.
• Oversee daily store operations and staff performance.
• Open/close procedures including cash handling and security.
• Assist with stock receiving and merchandising.

Skills

Verbal communication

Written communication

Multi-tasking

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below, Inc. in Philadelphia seeks an Interim Support Lead to guide front-end operations and deliver outstanding customer service. You will supervise store associates, manage cash and safety procedures, and support the leadership team on daily activities.

The role provides exposure to management responsibilities, with a focus on sales, merchandising, and customer experience during peak periods. Prior supervisory experience is valued, with a strong emphasis on teamwork and flexibility.