Intake Supervisor: Healthcare Access & Care Coordination

Option Care Home Health LLC; Salt Lake City (UT); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Paid Time off

Bonding Time Off

401K Retirement Savings Plan with Co.

HSA Company Match

Flexible Spending Accounts

Tuition Reimbursement

myFlexPay

Family Support

Mental Health Services

Company Paid Life Insurance

Award/Recognition Programs

Job summary

Option Care Health is seeking a dedicated Intake Specialist to support patient referrals, provider communications, and documentation for infusion services. You will gather demographics, insurance data, and testing documentation to build complete patient profiles.

You will verify benefits, manage authorizations, schedule services, maintain records, and keep patients and providers informed throughout the referral process, contributing to timely and coordinated care.

Qualifications

• Effective communication with patients, providers and team members.
• Active listening and professional dialogue.
• Ability to make decisions, solve problems and work independently.

Responsibilities

• Gathering demographics, insurance, clinical and testing documentation for a complete intake.
• Input accurate information while updating patient records.
• Review faxed documents and attach to patient profiles.
• Contact patient or provider to obtain missing information.
• Verify insurance coverage and benefits for medications and services.
• Submit and track prior authorization requests.
• Schedule services in line with orders and care plans.
• Maintain up-to-date patient records including demographics and insurance.
• Communicate status of referrals to patients and referral sources.
• Document conversations to ensure coordinated care.
• Assist patients with enrollment in programs to reduce out-of-pocket costs.
• Collect payments on patient balances and copays.
• Answer phones, triage inquiries, and route to appropriate team members.

Skills

Communication skills

Active listening

Decision making

Problem solving

Independent work

Education

High School Diploma

3+ years in healthcare customer service

Job description

Option Care Health is seeking a dedicated Intake Specialist to support patient referrals, provider communications, and documentation for infusion services. You will gather demographics, insurance data, and testing documentation to build complete patient profiles.

You will verify benefits, manage authorizations, schedule services, maintain records, and keep patients and providers informed throughout the referral process, contributing to timely and coordinated care.