Intake & Insurance Coordination Specialist

Option Care Health; Salt Lake City (UT); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Paid Time off

401K Retirement Savings Plan with 401K

HSA Company Match

Tuition Reimbursement

Flexible Spending Accounts

MyFlexPay

Job summary

Option Care Health is seeking an intake specialist in Salt Lake City, UT to manage patient referrals and coordination of infusion services. The role supports gathering complete intake information, updating records, and communicating with patients and providers to ensure timely care.

Responsibilities include verifying insurance, obtaining missing data, handling authorizations, scheduling visits, and maintaining accurate records.

Qualifications

• Clear communication with patients, providers and team members.
• Active listening and professional interaction.
• Ability to make decisions, solve problems and work independently.

Responsibilities

• Gather information for patient intake: demographics, insurance, clinical and testing documents.
• Input data and update patient records.
• Review incoming documents and attach to patient profiles.
• Contact patients/providers to obtain missing information.
• Verify insurance coverage and benefits for medications/services.
• Manage prior authorization requests.
• Schedule services aligning with care plans.
• Maintain accurate patient records and demographic info.
• Communicate status to patients and referral sources.
• Document all requests and conversations for care coordination.
• Assist patients with enrollment in programs for financial assistance.
• Collect payments and handle balances.
• Answer phone inquiries and triage questions.
• Train new team members; promote workflow adherence.
• Support continuous improvement and company practices.

Skills

Clear communication

Active listening

Decision making

Problem solving

Attention to detail

Multi-tasking

Basic computer skills

Education

High School Diploma

Job description

Option Care Health is seeking an intake specialist in Salt Lake City, UT to manage patient referrals and coordination of infusion services. The role supports gathering complete intake information, updating records, and communicating with patients and providers to ensure timely care.

Responsibilities include verifying insurance, obtaining missing data, handling authorizations, scheduling visits, and maintaining accurate records.