Intake Specialist: Patient Access & Care Coordination

AdaptHealth, LLC; Albany (GA); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off including holidays

Employee Stock Purchase Plan

Parental leave

Disability Insurance

Flexible Spending Accounts

TELEDOC access

Other voluntary benefits

Job summary

AdaptHealth, LLC is seeking an Intake Specialist to support patient access to care by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. You will work with patients, providers, and internal teams to navigate insurance requirements and determine eligibility.

This role suits detail-oriented individuals who enjoy collaboration in a fast-paced healthcare environment. A strong focus on accuracy and timely processing is essential.

Qualifications

• 1+ year of healthcare admin or similar; relevant experience preferred.
• Strong communication and problem-solving abilities.
• Familiarity with insurance terminology and payer requirements is a plus.

Responsibilities

• Review medical records, clinical documentation, and payer guidelines to determine patient eligibility, qualification status, and compliance prior to service delivery.
• Communicate with patients regarding financial responsibility, collect payments when applicable, and document interactions accurately.
• Contact patients when documentation does not meet payer requirements, providing updates and alternative options to support timely care.
• Work with referral sources, physicians, and clinical teams to obtain complete and compliant documentation.
• Demonstrate expert knowledge of payer requirements to ensure services are provided appropriately and in compliance.
• Maintain accurate, timely documentation of patient information and communications using electronic systems.
• Accurately enter referrals within established timeframes while meeting productivity and quality standards.

Skills

Excellent communication

Multitasking

Healthcare terminology

EMR/EHR systems

Customer service

Education

High School Diploma or equivalent

Associate's degree in Healthcare Administration or related field

Tools

Microsoft Office

Job description

AdaptHealth, LLC is seeking an Intake Specialist to support patient access to care by coordinating referrals, reviewing clinical documentation, and ensuring services are set up accurately and efficiently. You will work with patients, providers, and internal teams to navigate insurance requirements and determine eligibility.

This role suits detail-oriented individuals who enjoy collaboration in a fast-paced healthcare environment. A strong focus on accuracy and timely processing is essential.