Intake Specialist

Jobtailor; Kennewick (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor is seeking an organized administrative assistant in Kennewick, WA to provide outstanding customer service, greet visitors, and manage lead calls and referrals. You will perform precise data entry, analyze dispatch reports, and coordinate crew scheduling to ensure smooth operations.

The role requires 2+ years in an admin or office setting, strong communication skills, and proficiency with Microsoft Office. A service-industry background is a plus, and bilingual Spanish is beneficial.

Qualifications

• 2+ years of administrative or office experience.
• Customer service, QA, and scheduling experience preferred.
• Experience in a service industry environment is a plus.
• Excellent written and verbal communication with a courteous, professional tone.
• Polite, confident, and excellent customer service skills.
• Ability to stay calm in tense situations.
• Strong organizational skills and attention to detail.
• Self-motivated and goal-oriented.
• Ability to multi-task in a fast-paced office.
• Eagerness to learn new software including Xactimate and proprietary tools.
• HS diploma or GED preferred.

Responsibilities

• Provide excellent customer service.
• Receive general phone calls and greet visitors.
• Receive and dispatch lead calls and job referrals.
• Perform detailed data entry and analyze dispatch reports.
• Coordinate crew and job scheduling.
• Perform general administration duties.
• Assist other departments as needed.

Skills

Data Entry

Scheduling

Customer Service

Multitasking

Attention to Detail

Calm Under Pressure

Communication

Bilingual-Spanish

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Xactimate

Job description

• Provide excellent customer service
• Receive general phone calls and greet visitors
• Receive and dispatch lead calls and job referrals
• Perform detailed and accurate data entry, including analyzing dispatch reports
• Coordinate crew and job scheduling
• Perform general administration duties
• Assist other departments, as needed
• Help customers by repairing and restoring homes and businesses with an industry-leading level of service

Requirements

• 2+ year(s) of administrative or office-related experience
• Customer service experience, quality assurance, and scheduling a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law
• Bilingual-Spanish a plus

Core Competencies

Demonstrates strong customer service skills and the ability to manage scheduling and administrative tasks effectively in a fast-paced environment. Proficient in Microsoft Office and capable of learning new software to support operational needs.

Highest-signal resume keywords

• Customer Service Experience
• Data Entry Skills
• Scheduling Coordination
• Microsoft Office Proficiency
• Bilingual-Spanish

ATS Optimization Keywords

Hard Skills

• Data Entry
• Scheduling
• Quality Assurance
• Xactimate Software

Soft Skills

• Outstanding Communication Skills
• Attention to Detail
• Multi-tasking Ability
• Calm Under Pressure

Certifications & Qualifications

• High School Diploma or GED

Industry Keywords

• Service Industry
• Customer Support
• Administrative Duties

Tools & Technologies

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel