Customer Service Associate II

Jobtailor; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor is seeking a customer service representative in Louisville, KY for a full-time role. You will handle inbound calls and account inquiries, assist with orders, quotes, returns, and maintain detailed customer records.

You’ll build product and systems expertise to resolve issues and meet performance standards. The position requires 1+ year of customer service experience, strong communication, and availability 8:00 AM–8:00 PM ET.

Qualifications

• 1 year of customer service experience.
• Strong verbal and written communication skills.
• Availability to work full-time between 8:00 AM and 8:00 PM ET.
• Experience with Microsoft Office and Salesforce valued.
• Bilingual language skills are a plus.
• Organized, detail-oriented, reliable.
• Not eligible for US visa sponsorship.

Responsibilities

• Deliver exceptional customer service on every interaction.
• Support customers via inbound phone calls and account inquiries.
• Assist with order placement, quotes, returns, and other customer needs.
• Build expertise in products, systems, and business processes.
• Listen to customer challenges and provide effective solutions.
• Maintain accurate records and detailed customer notes.
• Navigate multiple systems and resources to resolve customer requests.
• Learn and adapt to new technologies and business tools.
• Meet performance goals and quality standards.
• Maintain schedule adherence while providing an excellent customer experience.

Skills

Customer service

Verbal and written communication

Multitasking

Problem solving

Attention to detail

Organizational skills

Adaptability

Ownership

Fast-paced environment

Bilingual (nice-to-have)

Tools

Salesforce

Epicor Prophet 21

SAP

Microsoft Office

Job description

• Deliver exceptional customer service on every interaction
• Support customers via inbound phone calls and account inquiries
• Assist with order placement, quotes, returns, and other customer needs
• Build expertise in products, systems, and business processes
• Listen to customer challenges and provide effective solutions
• Maintain accurate records and detailed customer notes
• Navigate multiple systems and resources to resolve customer requests
• Learn and adapt to new technologies and business tools
• Meet performance goals and quality standards
• Maintain schedule adherence while providing an excellent customer experience

Requirements

• At least 1 year of customer service experience
• Strong verbal and written communication skills
• Availability to work a full-time schedule between 8:00 AM and 8:00 PM ET
• Experience with Microsoft Office products valued
• Experience using Salesforce valued
• Experience with Epicor Prophet 21 (P21) or SAP valued
• Bilingual language skills are a plus
• Organized, detail-oriented, and reliable
• Comfortable multitasking and working in a fast-paced environment
• Proactive problem-solving and ownership of customer concerns
• Adaptable and eager to learn new technologies and processes
• This position is not eligible for US visa sponsorship

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and adaptability to new technologies. Proficient in managing customer inquiries and maintaining accurate records while meeting performance goals.

Highest-signal resume keywords

• Customer Service Experience
• Verbal And Written Communication Skills
• Proactive Problem-Solving
• Experience With Salesforce
• Bilingual Language Skills

ATS Optimization Keywords

Hard Skills

• Customer Service
• Order Placement
• Account Inquiries
• Record Maintenance
• Multitasking
• Performance Goals
• Quality Standards
• Adaptability
• Detail-Oriented
• Organizational Skills

Soft Skills

• Effective Listening
• Reliability
• Proactive Ownership
• Fast-Paced Environment Comfort
• Eagerness To Learn

Tools & Technologies

• Microsoft Office
• Salesforce
• Epicor Prophet 21
• SAP