Customer Support Representative

Jobtailor; Doylestown (Bucks County); Remote; USD 34,000 - 52,000; Full time

Job summary

Jobtailor seeks a customer service specialist to deliver exceptional support via phone and email, managing accounts and scheduling service work orders.

You will explain pricing and billing, support renewals, keep precise records, and escalate issues as needed in a remote, fast-paced environment.

Qualifications

• Experience in a call center or high-volume customer support environment.
• High School Diploma required; post-secondary education preferred.
• Excellent communication, customer service, and relationship-building skills.
• Proficient with computers and customer management systems.
• Strong organizational skills and attention to detail.
• Ability to multitask, solve problems, and adapt in a fast-paced environment.
• Strong negotiation and conflict-resolution skills.
• Self-motivated and able to work independently in a remote environment.

Responsibilities

• Deliver exceptional customer service via phone, email, and other channels.
• Manage customer accounts, including billing support, service updates, and contract renewals.
• Schedule service appointments and coordinate work orders with internal departments.
• Explain service agreements, pricing options, and billing information to customers.
• Support customer retention by resolving concerns and identifying solutions.
• Maintain accurate records and document customer interactions.
• Escalate complex issues and complete administrative tasks as needed.

Skills

Customer Service

Communication

Relationship Building

Organization

Multi-tasking

Problem Solving

Independent Work

Education

High School Diploma

Post-Secondary Education

Tools

CRM software

Job description

Deliver exceptional customer service and support through phone, email, and other communication channels.
Manage customer accounts, including billing support, service updates, and contract renewals.
Schedule service appointments and coordinate work orders with internal departments.
Explain service agreements, pricing options, and billing information to customers.
Support customer retention efforts by resolving concerns and identifying customer-focused solutions.
Maintain accurate records and document customer interactions.
Escalate complex issues when appropriate and complete administrative tasks as needed.

Requirements

• Previous customer service experience, preferably in a call center or high-volume customer support environment.
• High School Diploma or equivalent required; post-secondary education preferred.
• Strong communication, customer service, and relationship-building skills.
• Proficiency with computers and customer management systems.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask, solve problems, and adapt in a fast-paced environment.
• Strong negotiation and conflict-resolution skills.
• Self-motivated, dependable, and able to work independently in a remote environment.
• Positive attitude and a genuine passion for helping customers.

Core Competencies

Demonstrates strong customer service capabilities, including effective communication, problem-solving, and relationship-building skills. Proficient in managing customer accounts and utilizing customer management systems to enhance service delivery.

Highest-signal resume keywords

• Customer Service Experience
• Communication Skills
• Customer Management Systems
• Organizational Skills
• Conflict Resolution Skills

ATS Optimization Keywords

Hard Skills

• Customer Account Management
• Billing Support
• Service Updates
• Contract Renewals
• Record Maintenance

Soft Skills

• Relationship Building
• Attention to Detail
• Multitasking
• Problem Solving
• Self-Motivation

Certifications & Qualifications

• High School Diploma
• Post-Secondary Education

Industry Keywords

• Call Center
• High-Volume Customer Support
• Customer Retention
• Service Agreements
• Administrative Tasks