Customer Service Representative

Jobtailor; Randolph Township (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is seeking an organized administrative assistant in New Jersey to greet customers, manage front desk tasks, and provide clerical support to the General Managers and Service Advisors.

This role requires strong communication, multitasking, and data entry skills, with responsibility for coordinating calls, emails, receivables and month-end processes, all while maintaining a professional office environment.

Qualifications

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Attentiveness and patience

Responsibilities

• Greet and assist customers and prospective customers promptly and professionally
• Maintain a clean workspace as the first point of contact
• Manage incoming calls, walk-in clients, and written correspondence
• Provide clerical and administrative support to General Managers and Service Advisors
• Handle receivables, payables, data entry in accounting systems, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

Skills

Customer Service Skills

Interpersonal Skills

Analytical Skills

Organizational Skills

Multitasking

Problem-Solving

Attentiveness

Patience

Data Entry

Tools

Accounting Data Entry

Spreadsheet Management

Month-End Statement Balancing

Job description

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
• Maintain a clean workspace as the first point of contact customers have with the facility
• Manage incoming phone calls, walk-in business, and written correspondence, directing matters to the appropriate person or department
• Provide clerical and administrative support to General Managers and Service Advisors
• Handle receivables, payables, accounting-system data entry, spreadsheets, and month-end statement balancing
• Perform other related duties as assigned

Requirements

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Attentiveness and patience

Core Competencies

Demonstrates strong customer service and interpersonal skills while managing administrative tasks and handling financial data. Capable of multitasking in a fast-paced environment with attention to detail and problem-solving abilities.

Highest-signal resume keywords

• Customer Service Skills
• Interpersonal Skills
• Analytical Skills
• Organizational Skills
• Data Entry

ATS Optimization Keywords

Hard Skills

• Accounting Data Entry
• Spreadsheet Management
• Month-End Statement Balancing

Soft Skills

• Multitasking
• Problem-Solving
• Attentiveness
• Patience

Industry Keywords

• Clerical Support
• Administrative Support
• Customer Interaction