Service Coordinator – Dispatching, Accounts Receivable

Jobtailor; Pasadena (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking an administrative professional in Pasadena, CA to schedule service calls, manage billing, and support onboarding and vendor processes. The role emphasizes accurate data entry, timely payroll submissions, and strong customer service in a fast-paced environment.

You will coordinate with service technicians, verify job details, and handle invoices and PO-related tasks while maintaining meticulous records and professional communication with customers and vendors.

Qualifications

• Strong time management skills and ability to work under time constraints.
• Effective verbal and written communication skills.
• Detail-oriented with the ability to handle multiple tasks in a fast-paced environment.
• Ability to work with others to solve customer issues and achieve positive results.

Responsibilities

• Schedule and route all service calls.
• Maintain meticulous records of incoming calls and billing.
• Input billing for services and make collections calls.
• Monitor technician time tracking and approve timesheets.
• Submit timesheets to payroll in a timely manner.
• Assist with onboarding and IT hardware/permissions requests.
• Assist with coding and approving vendor invoices.
• Dispatch and route multiple service technicians.
• Verify job completion and accuracy of technician notes.
• Process and issue monthly maintenance invoices.
• Provide outstanding customer service.
• Perform data entry and various administrative tasks.

Skills

Service Call Scheduling

Billing Input

Data Entry

Timesheet Management

Invoice Processing

Purchase Order Management

Vendor Invoice Approval

Documentation Collection

Technician Dispatching

Record Maintenance

Job description

Schedule and route all service calls Maintain meticulous records of incoming calls Input billing for services and make collections calls Monitor technician time tracking weekly and obtain approvals/documentation for timesheet discrepancies Submit timesheets to the payroll processor in a timely manner Assist with new-hire onboarding and IT hardware and permissions requests Assist with coding and approving vendor invoices Open and track purchase order requests Collect documentation for customer and vendor system setup Dispatch and route multiple service technicians Verify job completion and accuracy of technician notes Handle inbound and outbound phone calls Schedule service repairs and routine maintenance visits Process and issue monthly maintenance invoices Make weekly collection calls for past-due invoices Provide outstanding customer service Perform data entry and various administrative tasks

Requirements

• Strong time management skills and ability to work under time constraints
• Effective verbal and written communication skills
• Detail-oriented and willing to tackle ongoing projects in a fast-paced environment
• Versed in the industry and the Company's competitors
• Ability to multitask and perform duties outside the scope of work when necessary
• Ability to work well with others in difficult situations to solve customer issues and achieve positive results
• Ability to climb stairs
• Ability to repeat motions involving wrists, hands, and/or fingers
• Ability to remain stationary, often standing or sitting, for prolonged periods
• Ability to perform light work, including adjusting and/or moving objects up to 20 pounds
• Travel requirement of 0-5% to job sites/office locations

Core Competencies

Demonstrates strong time management and organizational skills while effectively handling service scheduling, billing, and customer service tasks. Proficient in data entry and administrative support, ensuring accuracy and attention to detail in a fast-paced environment.

Highest-signal resume keywords

• Service Call Scheduling
• Billing Input and Collections
• Time Tracking and Timesheet Management
• Customer Service Excellence
• Data Entry and Administrative Support

Hard Skills

• Service Call Scheduling
• Billing Input
• Data Entry
• Timesheet Management
• Invoice Processing
• Purchase Order Management
• Vendor Invoice Approval
• Documentation Collection
• Technician Dispatching
• Record Maintenance

Soft Skills

• Time Management
• Effective Communication
• Detail-Oriented
• Multitasking
• Problem Solving

Industry Keywords

• Customer Service
• Service Technician
• Vendor Management
• Onboarding
• Maintenance Scheduling