Customer Service Representative

Jobtailor; Rockwood (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Rockwood, PA is seeking a customer-focused representative to handle inbound inquiries, take and process orders, and educate customers on products and website usage. You will recommend products, track shipments, and resolve issues to ensure customer satisfaction.

Ideal candidates have strong data entry skills, MS Office proficiency, and are comfortable navigating internet-based systems. This onsite role emphasizes reliability and multitasking in a fast-paced environment.

Qualifications

• Must have a positive, customer-first attitude.
• Prior customer service experience preferred.
• Strong data entry skills and attention to detail.
• Proficiency with MS Office (Excel and Word) and internet-based systems.
• Ability to manage multiple tasks and meet deadlines.
• Reliable on-site attendance and punctuality.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries professionally and efficiently
• Enter, process, and manage customer orders accurately
• Educate customers on products, pricing, and website functionality
• Recommend products based on customer needs and order requirements
• Coordinate and negotiate ship dates with production capabilities
• Track shipments and proactively communicate order status updates
• Price items accurately and resolve discrepancies
• Expedite orders when required and follow through to completion
• Address and resolve customer issues in a timely, solution-focused manner
• Maintain strong product knowledge to support customer decisions and satisfaction

Skills

Customer service experience

Data entry

Multitasking

Strong work ethic

Onsite discipline

Education

Associate degree

Bachelor's degree

Tools

MS Office

Excel

Word

Internet-based systems

Job description

• Answer incoming phone calls and respond to customer inquiries professionally and efficiently
• Enter, process, and manage customer orders accurately
• Educate customers on products, pricing, and website functionality
• Recommend products based on customer needs and order requirements
• Coordinate and negotiate ship dates with production capabilities
• Track shipments and proactively communicate order status updates
• Price items accurately and resolve discrepancies
• Expedite orders when required and follow through to completion
• Address and resolve customer issues in a timely, solution-focused manner
• Maintain strong product knowledge to support customer decisions and satisfaction

Requirements

• Positive, enthusiastic attitude with a strong customer-first mindset
• Pride in personal performance and accountability for work quality
• Associate or Bachelor’s degree in Business, Communications, or Marketing a plus
• Prior customer service experience strongly preferred
• Strong data entry skills
• Proficiency with MS Office applications, including Excel and Word
• Comfortable navigating internet-based systems and tools
• Strong work ethic with the ability to manage multiple tasks efficiently
• Reliable attendance and commitment to an onsite office schedule

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and order management. Proficient in data entry and familiar with MS Office applications to support customer inquiries and order processing.

Highest-signal resume keywords

• Customer Service Experience
• Data Entry Skills
• MS Office Proficiency
• Order Management
• Product Knowledge

ATS Optimization Keywords

Hard Skills

• Data Entry
• Order Processing
• Product Recommendation
• Shipment Tracking
• Issue Resolution

Soft Skills

• Positive Attitude
• Strong Work Ethic
• Accountability
• Enthusiasm
• Multi-tasking

Certifications & Qualifications

• Associate Degree
• Bachelor’s Degree

Industry Keywords

• Customer Inquiries
• Order Management
• Pricing
• Customer Satisfaction
• Communication

Tools & Technologies

• MS Office
• Excel
• Word
• Internet-based Systems