Customer Care Associate I

Jobtailor; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Atlanta, GA seeks a customer service professional to respond to orders and quotations by phone, email, and written correspondence, then follow up to ensure satisfaction. The role supports sales growth through programs, product knowledge, and problem-solving, with a focus on accuracy, efficiency, and timely issue resolution in a high-volume environment.

You will use Microsoft Office to track inquiries, coordinate with supervisors on complex cases, and refer unresolved issues for

Qualifications

• Proficiency with MS Outlook, Word and Excel.
• 0-2 years of experience in area of responsibility.
• HS Diploma or GED strongly preferred.
• Knowledge of 20,000 products and 3 catalogues.
• Ability to work Monday-Friday, 8:30am-5pm.

Responsibilities

• Respond to customer order and quotation requests by telephone, email, written correspondence, and fax.
• Perform follow-up to ensure customer service expectations are met.
• Support profitable growth and the sales process through department incentive and initiative programs.
• Research and suggest alternative products to customers.
• Represent products and increase sales where appropriate or requested.
• Use computerized systems for tracking, information gathering, and troubleshooting.
• Resolve customer issues, including issuing credit concessions.
• Refer complex, non-standard problems to a supervisor.

Skills

Customer Service

Communication

Problem-Solving

Follow-Up

Sales Support

Education

HS Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

• Respond to customer order and quotation requests by telephone, email, written correspondence, and fax


• Perform follow-up to ensure customer service expectations are met


• Support profitable growth and the sales process through department incentive and initiative programs


• Research and suggest alternative products to customers


• Represent products and increase sales where appropriate or requested


• Use computerized systems for tracking, information gathering, and troubleshooting


• Resolve customer issues, including issuing credit concessions


• Refer complex, non-standard problems to a supervisor

Requirements

• Proficiency with Microsoft Outlook, Word, and Excel


• High-volume call-center experience preferred


• Must be able to pass a background/drug test


• HS Diploma or GED strongly preferred


• 0-2 years of experience in area of responsibility


• Knowledge of 20,000 products and 3 catalogues


• Ability to work Monday-Friday, 8:30am-5pm

Core Competencies

Demonstrates proficiency in customer service and sales support, utilizing Microsoft Office tools to manage high-volume inquiries and product knowledge effectively. Capable of resolving customer issues and enhancing sales through effective communication and follow-up.

Highest-signal resume keywords

• Customer Service


• High-Volume Call-Center Experience


• Microsoft Outlook


• Microsoft Word


• Microsoft Excel

ATS Optimization Keywords

Hard Skills

• Customer Order Management


• Quotation Requests


• Product Knowledge


• Troubleshooting


• Credit Concessions

Soft Skills

• Communication


• Problem-Solving


• Follow-Up

Certifications & Qualifications

• HS Diploma


• GED

Industry Keywords

• Sales Process


• Customer Expectations


• Product Representation

Tools & Technologies

• Computerized Systems